Refund policy

Last Updated: July 2, 2026

Thank you for shopping at Moscod Enterprise. We take pride in our skincare products and want to ensure you have a positive experience. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at moscodskincare@gmail.com. Please note that returns will need to be sent to the following address: 23, Koshti Society, Nr. Doon School, Maninagar, Ahmedabad -380008.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at moscodskincare@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at moscodskincare@gmail.com.

You have 30 days from the date you received your item to request a return. To be eligible for a return, your request must be initiated within this 30-day timeframe.

2. Return Conditions & Exceptions

To ensure a smooth return process, please note the following conditions:

  • Unopened Products: Items should ideally be returned in their original, unopened packaging with seals intact.

  • Allergic Reactions (Opened Products): We understand that skincare is personal. If you experience an allergic reaction to a product, we accept returns even if the bottle has been opened. Please contact us immediately with details regarding the reaction.

  • Damaged or Incorrect Items: If you receive a damaged or incorrect product, please notify us within 48 hours of delivery with photo proof to fast-track your resolution.

3. Exchanges

We only offer exchanges in the following circumstance:

  • Wrong Product Delivered: If the product you received does not match the product you ordered, we will exchange it for the correct item at no additional cost to you.

4. Return Shipping Costs

  • Customer Responsibility: For general returns (including allergic reactions or changes of mind), the customer is responsible for paying the shipping costs to return the item to our warehouse in Ahmedabad.

  • Non-Refundable Shipping: Original shipping costs are non-refundable.

5. Restocking Fees

At Moscod Enterprise, we believe in transparency. We charge No Restocking Fees ($0.00) for any returned items.

6. How to Initiate a Return

  1. Email Us: Send an email to moscodskincare@gmail.com with your Order ID and the reason for the return.

  2. Mail the Parcel: Once your return is authorized, mail your product to:
    Moscod Enterprise > 23, Koshti Society, Nr. Doon School, Maninagar,
    Ahmedabad, Gujarat, 380008, India.

  3. Tracking: We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

7. Refund Processing Timeline

Once we receive your returned parcel, our team will inspect the item.

  • Notification: We will notify you via email that we have received your item.

  • Processing Time: We process refunds within 7 business working days after receiving the parcel.

  • Credit: Once approved, the refund will be applied to your original method of payment. Depending on your bank, it may take additional days for the credit to reflect on your statement.

8. Contact Us

If you have any questions regarding our Return and Refund Policy, please contact us:

  • Email: moscodskincare@gmail.com

  • Address: 23, Koshti Society, Nr. Doon School, Maninagar, Ahmedabad, Gujarat, 380008, India.